Social

Safety

Safety is not only our top priority, it is one of our core values and a way of life for us. At UGI, we are committed to providing a safe and healthy workplace for our employees, and making safety a priority in all of our interactions with colleagues, customers and the communities we serve.

We maintain a strong safety culture and emphasize the importance of everyone’s role in identifying, mitigating, and communicating safety risks across the Company. UGI believes the achievement of superior safety performance is an important short-term and long-term strategic initiative. As of Fiscal 2018, safety is included as a component of the annual bonus calculation for executives and non-executives, reinforcing our commitment to safety across our organization.

Our Health, Safety, Security, and the Environment (“HSSE”) Policy provides the framework for integrating safety performance into our core business activities. UGI’s safety efforts begin with UGI’s Board of Directors, where the SERC Committee is responsible for the governance and oversight of environmental, health and safety matters, including compliance with applicable laws and regulations. The SERC Committee works to ensure that the Company maintains a culture focused on protecting the health and safety of our employees, contractors, customers, the public, and the environment. In addition, each of our businesses has a safety team that is responsible for overseeing the safety of our operations, reinforcing our values, and enhancing our safety culture.

UGI is committed to continuously improving our safety performance. As part of that commitment, we have robust training programs that ensure that field employees can safely execute their job responsibilities. Our safety programs are required to comply with both OSHA and industry-specific regulations.

In Fiscal 2021, UGI businesses began tracking Near Misses, which can be defined as unplanned events that did not result in injury, illness, or damage, but had the potential to do so. UGI tracks these events because they often provide teachable moments that can be addressed through additional training. UGI’s total Near Misses are included in this year’s safety metrics, and outlined within the chart below.

UGI Corporation1

Indicator20194202032021
Lost Time Injury Rate (LTIR) per 200,000 work hours — employees1.311.281.57
Total recordable incident rate (TRIR) per 200,000 work hours — employees3.523.083.07
Near Miss Frequency Rate (NMFR) – per 200,000 work hours2NANANA
Number of fatalities — employees000
Employee fatality rate
per 200,000 work hours
000
Number of fatalities — contractors000
Contractor fatality rate per 200,000 work hours000

Mountaineer

Indicator201920202021
Lost Time Injury Rate (LTIR) per 200,000 work hours — employees0.880.661.14
Total recordable incident rate (TRIR) per 200,000 work hours — employees2.631.542.72
Near Miss Frequency Rate (NMFR) – per 200,000 work hours5NANANA
Number of fatalities — employees000
Employee fatality rate
per 200,000 work hours
000
Number of fatalities — contractors000
Contractor fatality rate per 200,000 work hours000

 

Fleet Safety

Employees of UGI’s businesses drove approximately 145 million miles in Fiscal 2021, about 8 million less than Fiscal 2020. While the total numbers of miles driven remains high, UGI is committed to lowering its year-over-year AVIs through a combination of technology enhancements, employee awareness, and training.

UGI Corporation6

Indicator201920202021
Accountable Vehicle Incident Rate4.162.962.55

Mountaineer7

Indicator201920202021
Accountable Vehicle Incident Rate2.941.861.74

Our Fiscal 2021 AVIR decreased by 13.9% when compared to Fiscal 2020 across our Natural Gas and Global LPG businesses.

As part of our effort to continually improve fleet safety, we installed systems that track vehicle location, speed, speed limit, acceleration, braking, cornering, and idle time on 100% of UGI Utilities’ fleet and 32% of Energy Services’ fleet.

AmeriGas requires DriveCams in all delivery vehicles, such as bobtails, ACE beverage trucks, cylinder trucks, and over the road tractors. AmeriGas implemented an incident tracking system to provide better visibility into trends, which allows its safety teams to take action and build safer practices and working environments. This data drives stronger engagement of the front lines through regional safety directors and field safety managers, who partner with the local district and operations managers to proactively respond to potential areas of concern. Safety training materials and topics presented at monthly meetings are driven by field data and designed to be more interactive and engaging for our employees, incorporating positive stories that promote the safe actions our team members take on a daily basis.

Contractor Safety

UGI’s dedication to safety also extends to our contractors. At UGI Utilities, our standard contract language includes expectations that contractors maintain current operator qualifications (“OQ”) needed for job requirements. UGI also provides training to satisfy these qualifications. Contractors are required to comply with all applicable laws, regulations and industry standards.

In Fiscal 2021, UGI Utilities implemented a new Contractor Management System (“CMS”), ISNetworld, the industry leading platform. The ISNetworld system is used to evaluate safety performance for our pipeline construction contractors and our main electric contractor. The platform provides UGI Utilities with the ability to manage and track contractor performance in health, safety, and environmental impact, and communicate updates to contractors concerning policy, procedures or technical advisories on a daily basis. This is the same platform utilized at Energy Services and will facilitate improvements in leveraging this information across the Natural Gas line of business.

Community Safety

Public safety is always a top priority. Education and engagement with local stakeholders help us prevent safety incidents and reduce third-party damage to pipelines. Each year, UGI Utilities issues a public awareness mailer in our service territories detailing the importance of calling “811” at least three days before the start of any digging project. In addition, the UGI Utilities Pipeline and Public Safety team provides safety training to excavators, plumbers, emergency responders, and other utility partners to help them stay safe when working near our systems. We also offer training programs such as safe digging training for excavators, cross bore awareness training for plumbers, and natural gas & electric training for emergency responders.

UGI Utilities was recognized by the American Gas Association (“AGA”) for leading practices related to emergency response. During Fiscal 2021, the Emergency Response Arrival Rate for 60 minutes was 99.77%, for 45 minutes was 98.44%, and for 30 minutes was 79.59%. The AGA 2021 System Reliability Report showed UGI in the top quartile for each of the reported response windows.

Emergency Response

UGI Utilities follows detailed procedures when responding to and classifying emergencies. The Central Dispatch group is responsible for communicating with field personnel as well as acting as the liaison to other utilities and public response personnel (i.e. 911). Per Federal regulations, UGI Utilities employees must hold OQs for responding to emergencies, which are gained through extensive training, qualification, and experience. UGI Utilities engaged a third-party expert to develop an emergency response matrix defining dispatch and response scenarios which prompt the calling of 911. UGI Utilities utilizes an extensive tracking system for emergencies, that captures dispatch time, response time, and make-safe time, among other items. This data is reviewed with a continuous improvement mindset to drive improvement company wide.

UGI Utilities was recognized by AGA as a top performer in the AGA best practices program for emergency response and preparedness. UGI Utilities was invited to and subsequently presented its current practices at an AGA roundtable on emergency response in October 2020. The presentation included the following unique processes:

  • dispatchers utilize various technology solutions to determine the correct resource to send;
  • utilization of an emergency script to ensure the information is consistent and concise when talking with a first responder;
  • larger operating areas have a dedicated dispatcher assigned;
  • daily communications with area operations on how to improve emergency response by positioning resources strategically;
  • if an emergency response call is missed based on the 45 minute criteria, we have a supervisor review the miss. This includes looking at the information about the emergency, the address, and the work volume at the time of the emergency. All facets of the response are reviewed; and
  • review findings are shared with the dispatcher and operating area to help promote continuous improvement.

Our Customers

UGI prides itself on being a customer-focused company. We continue to invest in technology that ensures our customers have safe, reliable, modern, and affordable energy solutions delivered to them every day.

Customer Experience

UGI evaluates the customer experience through various channels, including interactions with customer service representatives through the call center, direct mail, telephone, email, and online surveys. UGI believes customer feedback provides great insight into our operations and can focus our attention on areas that need improvement. We measure customer experience by the following metrics:

• reliability of customer deliveries;
• responsiveness of phone calls;
• customer retention and loyalty;
• availability; and
• variety and ease for our customers to conduct business.

UGI Utilities

UGI Utilities assesses customer satisfaction through the J.D. Power survey. J.D. Power measures customer sentiment on six drivers of utility satisfaction and benchmarks that performance against other utilities of the same size and geographic location. The data is reviewed on a quarterly basis and actionable items are created to address any concerns in the customer experience.

For the fourth consecutive year, UGI Utilities achieved “Most Trusted Brand” status in the 2021 Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential report from Escalent, a leading human behavior and analytics firm.

UGI strives to be the energy provider of choice to our customers and to the many communities we serve. During the pandemic, UGI made significant efforts to support customers facing unexpected challenges.

Hans Bell

President of UGI Utilities, Inc.

Customer Assistance

We understand that there are times when our customers need additional assistance, and we are committed to helping customers who make a sincere effort to pay their bills. In support, UGI Utilities offers a variety of energy assistance programs, referrals to local agencies, participation in fuel funds, and payment arrangements. These comprehensive assistance programs ensure that we help our customers when they need us the most. Our assistance programs include:

  • Low-Income Usage Reduction Program (LIURP) – is a weatherization program that provides home energy-saving measures to limit heat loss and help lower utility bills. The program is available to low-income customers with higher-than-average energy usage.
  • CAP — offers special reduced payment plans and debt forgiveness based on customer income and usage.
  • Operation Share — provides financial assistance to families unable to pay their natural gas or electric bill due to unemployment, disability, significant medical expenses or other hardships.
  • Low-Income Home Energy Assistance Program (LIHEAP) – is a federal program that offers financial assistance to qualified income-eligible customers.
  • Customer Assistance and Referral Evaluation Services (CARES) – provides referrals to community-based agencies and programs for those in need during a temporary crisis.

Additional information can be accessed at www.ugi.com/assistance-programs 

Affordability

Natural gas plays a significant role and has a positive economic benefit to the communities in which we operate. Nearly all of our natural gas supply is sourced in Pennsylvania and within 100 miles of our customer base, which was not the case a decade ago. This advantage has benefited our customers who see lower energy costs. In total, our residential and commercial customers have had collective savings of over $136 and $101 million, respectively, over the past ten years.

Data Privacy

UGI understands the importance of protecting our stakeholders’ personal information and privacy, and we are committed to safeguarding our customers, employees, and business partners from data risk. Effective security is a team effort involving participation and support of every UGI user who interacts with data and information systems. Safeguards used to protect customer data include:

  • maintaining comprehensive information security policies and procedures;
  • performing risk assessments to identify and address new and changing risks to protect systems and sensitive data; and
  • training employees in the proper handling of personal data.

2021 Utility Customer Champion

In addition to achieving “Most Trusted Brand” status, UGI Utilities, Inc. was also among select utility companies nationwide that were named a 2021 “Customer Champion.” Customer engagement improved as a result of Utilities’ increasing support for ESG efforts.

Our Employees

Talent Management

As of September 30, 2021, UGI and its subsidiaries had more than 11,000 employees worldwide. Our Human Resources team is responsible for enabling the attraction and retention of high quality talent and supporting management in fostering an environment where employees feel supported and encouraged in their professional and personal development.

Maintaining a robust pipeline of talent is crucial to UGI’s ongoing success and is a key aspect of succession planning efforts across the organization. The competition for attracting and retaining talent has increased in recent years. UGI understands this challenge and the importance of providing appropriate training that provides growth, developmental opportunities and multiple career paths. In addition to technical training, UGI provides tuition reimbursement, online learning through LinkedIn learning, and leadership development through UGI University and UGI Academy to promote professional development for our employees.

UGI University

UGI University is a leadership development program for emerging leaders across all domestic and international business units. In addition to completing personal assessments and leadership and team effectiveness training, participants engage directly with executive leaders of each business, gaining a broader understanding of UGI and the stakeholders it serves.

Human Library Organization (“HLO”)

UGI recently established a partnership with the Human Library Organization, a global not-for-profit learning platform that hosts personal conversations designed to challenge stigma and stereotypes and create a safe space for dialogue where topics are discussed openly between “human books” and their readers. The Human Library is a thought leader when it comes to Diversity & Inclusion in the workplace, partnering with companies that are committed to incorporating social understanding and cultural awareness as a part of their business model in relation to their workforce, partnerships, clients and customers. UGI has also committed to a sponsorship role with the Human Library for the creation of a digital learning platform that will expand access to the Human Library’s offering across the globe.

Investing In Our Employees

In Fiscal 2021, UGI invested over $1.4 million to train and develop employees

UGI provides a number of training and development opportunities to its employees. These opportunities include: mentorships, manager trainings, leadership development programs through the Institute for Management Studies, the Mid-Atlantic Employers Association, and other professional organizations.

Fiscal 2021 Learning Management System (“LMS”) Training:

  • Total trainings completed in our LMS: 229,692
  • Average training hours per employee: 6.6
  • Excluding Contractors, average hours of training and development per employee: 7.5 hours

Fiscal 2021 LinkedIn Learning Training:

  • Courses completed: 1,862
  • Total hours of content viewed: 2,309

People are our ultimate differentiator at UGI. We are committed to a performance culture that delivers value to our customers, communities, shareholders, and employees every day. Our UGI Values and People Strategy serve as a guide to energizing our workforce, cultivating a culture of growth that empowers employees, and fueling an extraordinary experience across the Company. We are committed to developing our people and emphasizing belonging, inclusion, diversity, and equity for all employees. Diversity of thought, differing perspectives and bold new ideas are pervasive at UGI; helping us to constantly evolve our thinking, attract and retain top talent, consistently grow our business, and deliver results that matter.

Judy Zagorski

Chief Human Resources Officer, UGI Corporation

TRANSPARENCY

In 2020, UGI committed to a sponsorship role with the Human Library for the creation of a digital learning platform that will expand the reach of the Human Library’s diversity experiences across the globe.

ACTION

UGI began working with the Human Library in 2020 for diversity and inclusion education for its leadership development, supervisor training and new hire onboarding programs.

PROGRESS

Over the past year, nearly 500 employees participated in the Human Library “reader sessions” and UGI expects that more than 500 additional employees will participate in the coming year.

Diversity Strategy

UGI strives for diversity (diverse representation) at all levels of its business.

In Fiscal 2021, as part of our continued commitment to enhancing opportunities for diversity in our workforce, all executives had a D&I component in their annual bonus plan. The executive team is evaluated on the effectiveness of the Company’s development and implementation of a multi-dimensional strategy to deepen and improve the organization’s commitment to D&I, supporting the Company’s Belonging, Inclusion, Diversity, and Equity (“BIDE”) imperative (initiative), and establishing a roadmap to achieve excellence in D&I and branding UGI as an employer of choice for diverse candidates.

We believe that Board diversity is critical to effective governance. In assessing Board composition, UGI ensures that our Board has the right mix of background, experience, and diversity of perspectives to support our business. In assessing director candidates, UGI considers a number of qualifications, including independence, knowledge, judgment, character, leadership skills, education, experience, financial literacy, standing in the community and diversity of backgrounds and views, including, but not limited to, gender, race, ethnicity and national origin. We look to complement the Board’s existing strengths, recognizing that diversity is a critical element to enhancing board effectiveness.

Similarly, we believe diversity of management is crucial to position our business for continued success. UGI is proactively expanding its reach to ensure active consideration of diverse candidates for all leadership positions and continues to be committed to ensuring that we are considering all qualified applicants in our hiring process. In Fiscal 2021, women represented 38% of UGI corporate officers, an increase of 8.5% compared to Fiscal 2020.

Workforce Demographic8

Diversity in Action

UGI Joins CEO Action for Diversity and Inclusion

Roger Perreault joined over 2,000 other chief executive officers in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion in the workplace.

The CEO Action for Diversity and Inclusion™ commitment is driven by a realization that addressing diversity and inclusion is a collaborative societal effort and CEOs can play a critical role. Companies from 85 industries have signed on, giving the signatory group unique perspectives on how to develop comfortable environments for employees to thrive and feel empowered to discuss critical diversity and inclusion topics.

BIDE

UGI introduced the BIDE imperitive (initiative) to enhance and expand UGI’s efforts to be “part of the solution” in creating a workplace culture where differences in cultural perspectives, life experiences, and (differences in) viewpoints are nurtured. We believe BIDE helps align our core values (safety, integrity, respect, sustainability, reliability, and excellence) with leadership’s actions and our employees’ work environment.

 

UGI’s Core Four – Belonging, Inclusion, Diversity and Equity

CULTURE

Community

Career

Commerce

UGI has launched several initiatives to foster diversity and inclusion and to support diverse segments of our workforce through employee resource groups (“ERGs”). ERGs are a key component of the BIDE strategy. These groups are open to participation for all employees to learn from a cultural perspective and support each other through allyship. UGI’s ERGs include Black Organizational Leadership and Development (“BOLD”), Women’s Impact Network (“WIN”), and Veteran Employee Team (“VET”).

BOLD

BOLD is focused on inclusion, equity, education, and empowerment for black employees and their allies, and will assist leadership with communication, talent recruitment and retention, and development opportunities for black employees. BOLD focuses on professional development by creating mentoring opportunities, increasing exposure through networking and career development events, broadening our outreach to black talent, and sponsoring activities such as lectures featuring distinguished speakers. The group aims to support and promote UGI’s BIDE Initiative by providing cultural insight from employee, customer and community partner perspectives.

More Growth, More Awareness

In Fiscal 2021, BOLD continued to cultivate and provide forums for employees to connect and feel supported. With sharp membership growth, BOLD provides its members with quarterly professional development, membership mixers, and coffee conversations with UGI leadership. BOLD was essential in helping to shape the dialogue and learning regarding Juneteenth and the importance of the commemoration of a critical Black history moment. UGI employees now have the opportunity for paid time off to honor Juneteenth or to remember the life and legacy of Dr. Martin Luther King, Jr9.

WIN

WIN is an organization that aims to foster an environment for women and their allies to be recruited, retained, developed, and advanced as leaders within the UGI Family of Companies. Membership in WIN offers exposure to various professional development opportunities, including speaker series events, group engagement activities, virtual group discussions, and partnerships with local organizations.

International Women’s Day: UGI Employees Help #BreakTheBias!

In March 2022, WIN joined with employees across UGI to honor Women’s History Month and International Women’s Day (“IWD”). Colleagues participated in IWD to celebrate the social, economic, cultural, and political achievements of women around the globe.

VET

UGI believes that veterans play a vital role in building a diverse and collaborative workplace. VET focuses on recruiting and retaining veterans, as well as creating growth for and goodwill towards military veterans. VET members include Active Duty, Reserve, and National Guard veterans of the Army, Navy, Marines, Coast Guard, and Air Force, their families, and partners committed to supporting military veteran employees. In 2021, UGI focused on implementing new and existing VET initiatives that align with the Company’s culture and priorities.

UGI VET Team Honors Local Veterans

Representatives from VET had the opportunity to attend the annual Benefit for Berks County Veterans Presented by Customer’s Bank in Reading, PA. As a gold sponsor, proceeds from the event went directly to support veterans in the Berks County community through the Military Assistance Fund of Berks County Community Foundation. VET is committed to strengthening UGI as a whole through veteran recruitment, outreach, recognition and volunteering in the community.

Diversity in our Supply Chain

We have a responsibility to manage our activities and business relationships within our supply chain in a way that positively impacts our communities and supports diverse businesses. The first step in this process is to offer all suppliers a fair opportunity to participate.

Diverse suppliers increase competition in the marketplace, improve savings, enable innovation, and benefit our customers, communities, and employees. UGI is committed to increasing our work with qualified and certified diverse suppliers, which are measured by majority of ownership and control and include one or more of the following classifications:

  • Minority-owned Business Enterprise (MBE)
  • Women-owned Business Enterprise (WBE)
  • Veteran-owned Business Enterprise (VBE)
  • Person with Disabilities-owned Business Enterprise (PDBE or DISABLED)
  • Lesbian, Gay, Bisexual, Transgender-owned Business Enterprise (LGBTBE)

To be certified as diverse, the supplier must have a valid and current certification from one of the following:

  • State or local government certifying agencies
  • National Minority Supplier Development Council (NMSDC)
  • Women’s Business Enterprise National Council (WBENC)
  • National Veteran Business Development Certification (NVBDC)
  • National Veteran Owned Business Association (NaVOBA)
  • The National Gay, Lesbian, Bisexual, Transgender Chamber of Commerce (NGLCC)

In order to provide the appropriate leadership and focus in this area, UGI created a new position, the Global Head of Supplier Diversity & Responsible Sourcing, within UGI’s Procurement Organization to improve UGI’s overall spending with diverse suppliers. In January 2021, UGI appointed Alisa E. Harris to this position.

To further reinforce UGI’s commitment to supplier diversity, UGI established an objective to improve spend with diverse Tier I and Tier II suppliers by 25% by 2025.

UGI’s spend with diverse Tier I and Tier II suppliers increased 11% in 2021.

Action in Our Communities

UGI has a long history of strengthening the communities we serve both by providing financial assistance and supporting employee volunteer efforts. Our employees actively participate in their communities by serving on non-profit boards, acting as mentors and coaches and volunteering as firefighters, among other activities. In addition, UGI offers paid volunteer leave for full-time eligible employees. In 2021, UGI employees continued this tradition of community support by donating over 50,000 hours to community-based organizations. Financially, UGI supported its communities with donations of $2.8 million.

Spirit of Giving

During the holiday season, UGI Utilities employees across Pennsylvania supported community organizations by providing food, clothing, and gifts to children and others in need. Some of the organizations supported during the holiday season included:

  • Coats for Kids – UGI sponsored WGAL (Lancaster) Channel 8’s Annual Coats for Kids telethon to benefit the Salvation Army. The telethon raised over $125,000, providing more than 1,100 children with new coats.
  • Toys for Tots – UGI employees participated in a number of local Toys for Tots campaigns across their communities.
  • The Greater Pittston Santa Squad – UGI employees donated toys to the Santa Squad to benefit children in need.
  • Olivet Boys and Girls Center for the Arts Club Holiday Treat Bags – Employees donated items for treat bags delivered by Santa and employees.
  • Holiday Hope Chests – UGI employees filled shoe boxes with new toys and gifts for Lehigh Valley children.
  • Wreaths Across America – UGI employees participated in wreath laying ceremonies to honor and remember fallen veterans at Cedar Hill Memorial Park, Allentown; Fort Indiantown Gap, Annville; Forest Hills Memorial Park, Reading; and Wellsboro Cemetery.
  • Neighborhood Santa Program through REAL Life Community Services – More than 150 children from the Cocalico School District and the Ephrata Area School District were served through this program. UGI employees donated stocking stuffer items to supplement the gifts given to the children in their Santa gift bags.
  • Salvation Army Angel Tree – Throughout UGI’s service area, employees bought and wrapped gifts for children in need.

Spreading the Love!:

In 2021, UGI held its Love and Kindness Campaign. Employees delivered 190 bags filled with chocolates, lip balm, lotions, valentines, puzzle books, stationery items, games, and stuffed animals to the Medical Intensive Care Unit at the Reading Hospital.

UGI is proud to celebrate its 100th year of partnering with its local United Way!

The longstanding partnership between UGI and the United Way stands as an enduring tribute to both organizations. Each year, UGI employees coordinate a campaign designed to raise funds for the United Way and its mission of addressing community needs. Since 1995, annual employee giving has increased 500% and the average employee participation rate is approximately 90%.

In 2021, UGI employees pledged over $1.2 million dollars to the United Way.

UGI’s commitment to the United Way and its mission does not end with the conclusion of the annual campaign. Throughout the year, UGI employees dedicate their time and talents to participate in United Way Days of Caring events throughout the Company’s service area. Volunteers perform a variety of tasks – from painting and repair work to outdoor clean-up and landscaping – that provide local non-profit organizations with hands-on assistance.

Annual Day of Caring

In September 2021, UGI employees volunteered to supported the United Way’s Annual Day of Caring community events and assisted community organizations with a range of projects, from general maintenance to landscaping. Here is a picture of the UGI Utilities team at Glenside Elementary in Reading, PA during the United Way of Berks County’s Day of Caring.

Front row (left to right): Cole Ciesnolevicz, Jessica Cintron, Meghan Pickup, Jennifer Gernert, Angela Gonzalez, Lori Hoffman. Middle row (left to right): Elizabeth Thomas, Meghan Sebio, Sandi Schlegel (UGI Utilities retiree), Jose Vega, Fonya Brown. Back row (behind the sign): Kelly Evans.

The Reading Wizard in Action!:

The UGI Reading is Fundamental (“RIF”) program has grown to operate in 87 schools and UGI employees have provided over 20,000 hours of volunteer service reading to children and helping with book distributions. Employees also volunteer to portray “The Reading Wizard,” a life-size, UGI-created character that visits schools during book distributions to motivate children to be excited about reading.

Rooted in Education

UGI has a long history of supporting education in its communities. We believe that robust and successful education programs empower our communities and ensure their ongoing success. UGI employees have consistently volunteered for educational programs designed to enhance academic achievement, and UGI provides more than $1 million in financial support each year to support innovative school programs.

UGI Utilities’ educational support encompasses a number of areas of focus that include:

  • Early Childhood Literacy – UGI has partnered with RIF for 30 years. The program provides more than 50,000 books to more than 18,000 first-grade students each year. Since 1991, UGI has distributed over 1.5 million books to more than 500,000 students throughout our service area, which spans the Commonwealth of Pennsylvania and parts of Maryland.
  • STEM (Science, Technology, Engineering, Mathematics) – Recognizing the continuing need for skilled, technical workers across the economy, UGI supports initiatives such as S.P.A.R.K.S. (Science Projects Are Really Kids’ Stuff), Pennsylvania College of Technology’s SMART (Science and Math Applications in Real-World Technologies) Girls, and Wilkes University’s W.E.B.S. (Women Empowered by Science) summer camp, and many other programs designed to spur student interest in technical careers.
  • Career Awareness and Exploration – Studies indicate that students with a strong career focus are more academically engaged and less likely to drop out of school. UGI employees participate in programs focused on specific careers, mentoring, and other activities designed to help students identify educational and work options, such as Berks County’s Students Interacting with Business.

Our commitment to the communities we serve

UGI was recognized by the Philadelphia Foundation and the Civic 50 Greater Philadelphia Partners as one of the 50 most community-minded companies in Pennsylvania, New Jersey, and Delaware for 2021. Modeled after Points of Light’s national program, the Civic 50 Greater Philadelphia provides a standard for corporate citizenship and showcases how employers use their time, skills and resources to drive social impact in their communities and company.

Left to Right: Michael Nutter, Former Mayor of Philadelphia, Points of Light Foundation Board Member; Natalye Paquin, President & CEO, Points of Light Foundation; Alanna Zahora, Manager ESG, UGI Corporation; Diane Melley, Points of Light Board Member & Executive Director, Philadelphia Foundation; Pedro Ramos, President & CEO, Philadelphia Foundation

  1. Figures presented are consolidated across all businesses: UGI Utilities, Energy Services, AmeriGas, and UGI International.
  2. AmeriGas figures are vehicular near misses tracked by DriveCam in-cab monitoring systems; UGII does not include vehicular near misses, rather focuses on activities related to cylinder filling and bulk filling and distribution.
  3. 2019 and 2020 figures include UGI Appalachia
  4. 2019 and 2020 figures include UGI Appalachia
  5. AmeriGas figures are vehicular near misses tracked by DriveCam in-cab monitoring systems; UGII does not include vehicular near misses, rather focuses on activities related to cylinder filling and bulk filling and distribution.
  6. Figures presented are consolidated across all businesses: UGI Utilities, Energy Services, AmeriGas, and UGI International
  7. Mountaineer figures are presented separately.
  8. Workforce Demographic data is only for UGI’s domestic business units.
  9. Choice of holidays applies only to domestic employees.