Letter from the CEO

UGI has a rich history that spans almost 140 years. During this time, the composition of our business has changed, but our dedication to sustainable operations has never wavered. We are guided by our core vision and values and believe that we play an important role in enriching the lives of our customers and communities by providing safe, reliable, efficient, and affordable energy. Our nearly 13,000 employees provide the energy to push UGI forward as we strive to deliver on our commitment to be the best in class energy provider and services company in the communities we serve.

The theme for this year’s report is “Today’s Energy, Tomorrow’s World.” The demand for sustainable energy solutions is driving consumer preferences, and UGI continues to implement innovative strategies to remain a good steward of both capital and the environment. We continue to invest in infrastructure that lowers methane and greenhouse gas emissions, eliminate carbon from our operations and offer energy-efficient solutions to our customers. In this report, we will demonstrate that UGI is making progress on key sustainability initiatives and introduce new commitments so our stakeholders can chart our progress and accomplishments along the way.

In addition to meeting the energy needs of our customers and stakeholders, we remain dedicated to safe operations. In 2019, UGI invested $55 million in safety programs across our organizations to protect our customers and employees. At UGI Utilities, the following quote is in every conference room as a reminder to stress safety and reliability in all that we do:

“I take the time to perform my work safely, every day. My family, my co-workers, and my customers are depending on me. I stand vigilant and when called upon…I’ll be there.”

This mindset is shared across all of our business units.

As we focus on building a company for the next 140 years, UGI is focused on supporting the key contributors who make UGI a sustainable company – our employees. We will always seek to provide a work environment that values the diversity — in background, experiences and skill sets — of our employees. This will always be a work in progress, but one that we take seriously. Our teams continue to deliver innovation, reliability and customer service excellence to support the UGI of tomorrow. As a leadership team, we consider it our duty to provide a safe and supportive work environment, and we do so by investing in diversity and inclusion, training and development and continuously evaluating benefit packages to remain competitive to attract talent.

In 2019, UGI and its employees donated more than $2 million and 60,000 hours of volunteer time to support causes in our communities. We are proud of these contributions and consider the commitment of these resources to be a crucial element of UGI’s culture. We strive to enhance our collaboration within the communities we serve every year as we explore new areas that align with our mission and heighten our positive impact in our communities. We continue to evaluate our ESG reporting framework to ensure that we provide relevant — and useful — data to our stakeholders. We will continue to enhance our ESG program and welcome dialogue around these topics.

On behalf of everyone at UGI Corporation, thank you for your interest in our company.

John L. Walsh
President and CEO

Roger Perreault
Executive Vice President, Global LPG